1. Booking and confirmation A website booking is based on the room type, check-in and check-out dates, number of guests, rate inclusions and total shown before payment. The booker must provide accurate name, telephone number and contact details. A booking is confirmed only after the resort has verified full payment and issued a Booking ID. Selecting a room or holding it temporarily during payment is not a confirmed booking. If a payment or transfer slip is still being checked, refer to the status shown in the booking record until confirmation is issued.
Booking Terms
For a staff-assisted booking that permits a deposit or partial payment, the outstanding balance, payment deadline and room-holding conditions will be stated in that booking's confirmation.
2. Payment Website bookings require full payment before confirmation. Prices and payments are in Thai baht (THB). Available payment methods are shown at checkout; some may carry an additional payment-method fee. The room price, fee and total will be displayed before payment is confirmed. For a bank transfer, send the exact amount to the resort's stated account and provide the transfer slip for verification. Uploading a slip alone does not complete payment; the transfer and amount must be verified.
3. Cancellation For a Flexible rate, cancellation is free of room charges if received at least 7 full days (168 hours) before 14:00 Thailand time on the check-in date. After that deadline, the resort will retain the first night's room charge for every cancelled room in the booking and refund the remaining room nights, together with any unused child breakfast or extra-bed charges already paid.
For a Non-refundable rate, room charges are not refundable upon cancellation unless the resort cannot provide the confirmed service or applicable law requires otherwise. The conditions of the selected rate are shown before payment.
4. Refunds When a full refund is due, the resort will refund the entire amount the customer paid, including any customer payment-method fee. For a partial refund, the payment-method fee will be recalculated on the amount retained by the resort, and any excess fee will also be returned. A processing cost charged to the resort by a payment provider will not be deducted from the customer's refund entitlement.
The resort will review and initiate an eligible refund within 15 calendar days after receiving the request and all necessary information, and will notify the customer when it has done so. The date the money reaches the customer's account or card depends on the bank, card issuer or payment provider and may be later. Where supported, refunds will go to the original payment method; otherwise the resort will verify the recipient's identity and bank account before sending the refund.
5. No-show If a fully paid guest does not arrive on the check-in date, the resort will keep the confirmed room for every reserved night and will not resell it. The guest may still check in for the remaining nights of the original booking, but unused nights are not refundable. Please contact the resort if you expect to arrive late.
For a staff-assisted booking that remains unpaid or has only a deposit, the payment and room-holding deadlines stated in its confirmation apply. If the guest does not arrive or make contact, the resort will try to contact the booker and have staff review the booking before releasing the room from 14:00 on the day after the scheduled check-in date. A deposit already paid is not refundable in a no-show case, but the resort will not collect the remaining balance.
6. Changes to a booking A request to change dates or room type under a Flexible rate must be made before check-in and is subject to availability and the rate applicable when the change is made. If the new room costs more, the customer must pay the difference before the change is confirmed. If it costs less, the resort will refund the difference and adjust the payment-method fee to the revised amount. A spelling error in the guest's name may be corrected after contacting the resort and verifying identity.
For a Non-refundable rate, a spelling error may be corrected after identity verification. Date or room-type changes are considered case by case, subject to availability; a change or refund of any price difference is not guaranteed.
7. Check-in and check-out Normal check-in starts at 14:00 and check-out is by 12:00. Early check-in is possible only if a room is ready. It costs THB 100 for each hour before 14:00, with any part of an hour rounded up to a full hour. Late check-out requires the resort's approval, costs THB 100, and is permitted only until 13:00. Check-out after 13:00 is not offered under this late check-out arrangement.
8. Guests, children and occupancy A guest aged 12 or over on the check-in date counts as an adult and may occupy one of the adult places included with the room. A child aged 3–11 may share an existing bed with a parent but must purchase child breakfast at the displayed rate, or may use an extra bed if the room type allows it. An infant under 3 stays and may have breakfast at no additional charge.
If more guests arrive than stated in the booking, the resort will explain and charge any applicable additional amount based on their number and ages. Occupancy must remain within the room's maximum capacity and conditions. If the original room cannot accommodate the group, an additional room may be required if available. The resort will explain any extra charge before check-in.
9. Extra beds Extra beds are available only for room types that allow them and when a bed is available. An adult beyond the number included with the room must use an extra bed, or an additional room if the original room cannot accommodate one. A child aged 3–11 may also use an extra bed. The extra-bed price includes breakfast and will be shown before the booking or added service is confirmed.
10. Resort rules Guests must follow the resort's published room rules, including restrictions on smoking, pets, cooking, strong-smelling food and disturbing noise. Specific prohibitions and fines are those communicated for the room. If a rule is broken, the resort may charge the stated fine or the cost of damage after checking the facts.
11. General terms Guests must present the identification required by the resort or applicable law at check-in. If the resort cannot provide the confirmed room, the customer may accept a suitable alternative or cancel the booking and receive a full refund of all amounts paid without a penalty. Later policy changes will not reduce rights under the terms confirmed with an existing booking. Nothing in these terms limits rights granted by applicable law.